Sosaley stands by the work it does and has created multiple teams to handle support requirements. In most cases, the team working on a project delivers support till the project is complete. After that, support is transferred to a separate group that has developers, documentation, testers and other expertise. If needed, this support group takes help from the original developers.
For clients, we acknowledge support request the same day and usually resolve the issue within 24 to 48 hours. If the issue is large, we estimate the time needed and revert back to the user within 24 hours. Once that is done, we allocate the resources needed to resolve the issue within the stipulated time.
We have signed SLAs for all our engagements.
For products such as BMS, we usually replace the non-functional part within 24-48 hours. We have ensured that our dealers and distributors maintain enough stock of replacement parts for immediate resolution.
Please use the contact details on our Contact Us page to get in touch with us for any issue you may be facing.